Computek Priority Levels
Level 1 - Insignificant problem, the company is fully functional and there is no immediate attention required. This problem can wait a few days. (Example: a guest pc is broken that is not used everyday)
Level 2 - Minor problem, the company is still fully functional, however, attention is required. This problem can wait until tomorrow. (Example: the human resources personnel cannot access the network for last week’s payroll summary and payroll needs to be processed in a few days)
Level 3 - Considerable problem, the company is still fully functional, however, attention is required. This problem must be attended to today. (Example: a critical printer is no longer responding, luckily the vital reports have already printed for the day but the only other printer available to print those reports for tomorrow cannot handle the volume in the allotted time)
Level 4 - Major problem, the company is not fully functional and attention is required immediately. This problem must be attended to within the next 2-4 hours. (Example: the internet is down and no one can receive emails, vital work cannot be completed)
Level 5 - Critical problem, the company is completely stopped and attention is required immediately. This problem must be attended to within the hour. (Example: a server is down and the company is at a halt)