Managed Services Plans
Managed services for any size business
Our Managed Services Plans
AUTOMATED 24x7
Monitor and protect you network from internal and external threats
Essential
This user support package includes the following services:
System Information Event Management (SIEM)
Our system information and event management software delivers real-time system and security alerts 24×7 to our technicians so that we can respond to potential threats and system hardware failure on a proactive basis.
Patch Management and System Maintenance
Our patch management and maintenance service keeps your systems running optimally and your software up to date with the latest security patches, system updates and bug fixes.
Remote Access and Administration Tools
Our remote access and administration tools provide our technicians with the ability to securely connect to our customer’s systems to assist and respond to important threats and other technical support needs on demand.
Data Backup Management
We will monitor and maintain your backup solution for you. This service also includes user level backups to services such as OneDrive, Dropbox and Google Drive. (Licenses not included)
Enterprise Anti-virus Protection
Enjoy peace of mind with our enterprise grade anti-virus software that runs on your computers and servers 24×7.
Enterprise DNS Protection
Our DNS protection software is built on BrightCloud’s award winning content filtering engine to keep you safe when browsing the web.
Enterprise Email Protection
Our email filtering and security gateway service protects you from malicious attachments and URLs as well as advanced phishing campaigns and more.
POWERED 24x7
Outsourced help desk and technical support services
Best Value
This user support package includes the following services:
System Information Event Management (SIEM)
Our system information and event management software delivers real-time system and security alerts 24×7 to our technicians so that we can respond to potential threats and system hardware failure on a proactive basis.
Patch Management and System Maintenance
Our patch management and maintenance service keeps your systems running optimally and your software up to date with the latest security patches, system updates and bug fixes.
Remote Access and Administration Tools
Our remote access and administration tools provide our technicians with the ability to securely connect to our customer’s systems to assist and respond to important threats and other technical support needs on demand.
Data Backup Management
We will monitor and maintain your backup solution for you. This service also includes user level backups to services such as OneDrive, Dropbox and Google Drive. (Licenses not included)
Enterprise Anti-virus Protection
Enjoy peace of mind with our enterprise grade anti-virus software that runs on your computers and servers 24×7.
Enterprise DNS Protection
Our DNS protection software is built on BrightCloud’s award winning content filtering engine to keep you safe when browsing the web.
Enterprise Email Protection
Our email filtering and security gateway service protects you from malicious attachments and URLs as well as advanced phishing campaigns and more.
Our help desk services include 24×7 unlimited remote and phone support for common and persistent IT issues that can prevent your users from being able to fulfill their day-to-day job functions. This service also includes unlimited on-site IT support related to any of the managed IT services intended to keep your systems online and functioning optimally.
Cloud Services Account Management
Cloud Services Account Management covers the administration and management of any cloud services purchased through GoComputek. Things like the creation and maintenance of user accounts and assignment of licenses and all technical services related to each service are included in this service.
Vendor Management
With our vendor management service, we’ll contact and manage your vendor relationships so that you don’t have to. We’ll raise support tickets on your behalf and any other matters directly related to the day-to-day functioning of your IT systems.
Documentation Management
Documentation management refers to the documenting and maintaining of all your IT systems passwords, custom configurations, hardware inventory and other items necessary for the day-to-day operation of your IT systems.
SECURED 24x7
For regulated businesses and high-security environments
Best Coverage
This user support package includes the following services:
System Information Event Management (SIEM)
Our system information and event management software delivers real-time system and security alerts 24×7 to our technicians so that we can respond to potential threats and system hardware failure on a proactive basis.
Patch Management and System Maintenance
Our patch management and maintenance service keeps your systems running optimally and your software up to date with the latest security patches, system updates and bug fixes.
Remote Access and Administration Tools
Our remote access and administration tools provide our technicians with the ability to securely connect to our customer’s systems to assist and respond to important threats and other technical support needs on demand.
Data Backup Management
We will monitor and maintain your backup solution for you. This service also includes user level backups to services such as OneDrive, Dropbox and Google Drive. (Licenses not included)
Enterprise Anti-virus Protection
Enjoy peace of mind with our enterprise grade anti-virus software that runs on your computers and servers 24×7.
Enterprise DNS Protection
Our DNS protection software is built on BrightCloud’s award winning content filtering engine to keep you safe when browsing the web.
Enterprise Email Protection
Our email filtering and security gateway service protects you from malicious attachments and URLs as well as advanced phishing campaigns and more.
Our help desk services include 24×7 unlimited remote and phone support for common and persistent IT issues that can prevent your users from being able to fulfill their day-to-day job functions. This service also includes unlimited on-site IT support related to any of the managed IT services intended to keep your systems online and functioning optimally.
Cloud Services Account Management
Cloud Services Account Management covers the administration and management of any cloud services purchased through GoComputek. Things like the creation and maintenance of user accounts and assignment of licenses and all technical services related to each service are included in this service.
Vendor Management
With our vendor management service, we’ll contact and manage your vendor relationships so that you don’t have to. We’ll raise support tickets on your behalf and any other matters directly related to the day-to-day functioning of your IT systems.
Documentation Management
Documentation management refers to the documenting and maintaining of all your IT systems passwords, custom configurations, hardware inventory and other items necessary for the day-to-day operation of your IT systems.
High-Level Security Guarantee
Our high-level security guarantee means that you will be assigned a dedicated team of specially trained technicians to work on all of your IT needs.
Certified Regulatory Compliance
Our highly trained IT security specialists will help you get your IT systems up to industry compliance standards and provide you with a yearly signed certificate of compliance.
Business Associate Agreement (BAA)
GoComputek will enter into a BAA agreement with your organization, provided that it is both required and applicable, so that you can meet your legal and contractual requirements.
Ready to get started? Give us a call!
(305) 822-7070
Additional Details
On-Site Technical Support
Included (non-billable) on-site IT support is limited to the maintenance of supported and billed devices and/or users which cannot be performed remotely. All other new and non-maintenance on-site support is billable at our hourly rate of $120/hr. for regular business hours support and $180/hr. for after-hours support. Additional support plans are available for a full and part-time on-site technician.
Business Continuity
Because business continuity is important to you, it is very much important to us. The configuring, administering and monitoring of your company’s sensitive data is included in your monthly support fee. However, it is important to note that the backup software used, and cloud backup subscription(s) are not included. If you already have a local backup software and cloud backup subscription, we’ll continue to service your backups as usual. Otherwise, we can provide you with options for local and cloud backup providers that we’ve partnered with to bring you best-in-class backup management offering for any size business.
Note: Business Continuity Testing is not included in the monthly fee. In the event you require business continuity testing support, our techs can assist with performing the test at an additional cost according to our hourly rates.
Vendor Management
This service does not include things such as negotiating pricing or managing billing disputes.
IT Documentation
IT Documentation can mean a lot of things to a lot of people and all of which may not necessarily mean your system has been properly documented or that the information is easy to access. At GoComputek we highly value our customer’s passwords and sensitive systems information and we believe full transparency and availability in this area is essential. That’s why we offer this service for all our Powered 24×7 customers at no additional cost.
This kind of commitment to documentation requires a serious documentation platform. We’ve partnered with ITGlue, a leader in this space, to ensure your documentation is always accurate and always at your disposal. Our commitment to you is to faithfully write down and document all your passwords and sensitive IT information into this enterprise-grade secure cloud-based IT documentation system where you will have access to it at all times.
Disaster Recovery
At GoComputek we’re committed to your employee productivity and systems uptime requirements. That’s why our commitment to you is to be on-site, day or night, at no additional cost for disaster recovery response until your systems are back up. If you would like to work on preventative measures as well- great! We offer disaster recovery and prevention planning and business continuity testing services at an additional cost. Please ask your sales representative for more information.
Certified Regulatory Compliance
Our compliance certificate should not be considered an industry recognized or legally binding document. Our certificate is intended to serve as a recognition of adherence to our customer’s own IT specific policies and procedures as provided to us.
Some of the services required to attain said regulatory compliance may be considered project work and as such would be billable at the customer’s standard billable rate.