Always There

Stories from the GoComputek Team

JN Testimonial Photo
Jennifer Nuñez, President - Ben Financial Services
We’ve developed a great partnership with GoComputek over the last 13 years and their dedication to our computer network is evident in all aspects of our business. We appreciate their attention to the latest changes in the computer technology sector allowing us to better serve our clients.

Category:

Managed Services

Industry:

Accounting

Title:

Always There

BFS Front Entrance

Ben Financial Services is an accounting firm with over 40 years of experience in tax preparation, accounting and financial planning services. They provide tax services to countless corporate and individual customers in the Miami and Doral areas. Their hectic schedules during tax season match only their resolve for delivering the most excellent service possible. It is exactly this kind of commitment and dedication to their customers which is key to their success and has served as an inspiration to us throughout the years.

While few relationships can proudly say they have been forged in the fire, that is precisely how our relationship with Ben Financial Services began. Imagine that it’s 2007. You’ve been in business for a little over a year and your server is down. You’re facing the possibility of losing all of your data because your current IT provider set up your server in a RAID 0 configuration and one of your drives has failed (absolutely disastrous). Enter GoComputek. We managed to identify and repair the faulty drive, re-establish the RAID 0 configuration long enough to back everything up and save the day. It might sound like an excerpt from a Tom Clancy novel, but that’s actually what happened.

Q&A
with the GoComputek Team

What is unique about the customer relationship with Ben Financial Services?
Ben Financial Services, while remaining a year round business, represents a mostly seasonally-dependent technical support cycle. That is, every year during tax season the technical support tickets increase exponentially. It wasn't until we started paying attention more closely that we discovered what that was all about. During tax season there is a major surge in activity, hour of operations, new software, new hardware, system upgrades, etc. That's a great recipe for needing a lot of technical support. Whenever you make changes to an IT system, no matter how small it might be, it can, and usually does, cause new problems to arise which you've never seen before. Those problems take time to identify and resolve. It isn't until more changes are introduced and the technical support cycle repeats itself that new problems begin to arise again. Likewise, the extended hours of operation also create more opportunities for technical support and explains an increase in support tickets.

Despite the unique challenges of servicing a seasonally tech dependent company such as Ben Financial, GoComputek is proud to say that for over 12 years we've always been there when our customer has needed us the most and we'll continue to work hard to be there for them every day, especially every tax season.
What industry-specific solutions has GoComputek brought to Ben Financial Services?
The accounting industry is unique in that every year software vendors will release a newer version of their tax and accounting software which takes into account the new tax laws and rules for filing for that year. At Ben Financial Services we implemented a server life cycle of approximately 6 years to help account for many of the older legacy accounting software versions that will not be compatible with newer operating systems. Over the last thirteen years we've been able to make the most of the hardware we've purchased, only having to replace it twice during that time. Furthermore we've been able to provide Ben Financial Services with all the support and technical know-how necessary for maintaining their day-to-day operations. That's a 13-year track record of proven IT experience for one of our oldest and most valued customers.
What is on the horizon for Ben Financial Services?
Things are quiet for Ben Financial Services at the moment. We have a relatively new server and all new PC equipment, which means that  things are good on the hardware front. We improved the overall system security by installing a new firewall with advanced security features to keep all aspects of their IT system safe. Most recently, we helped Ben Financial Services adopt a smart cloud strategy by moving over their phone system and email to Office 365, and replicating their on-premise server to the cloud, improving security, availability and scalability while keeping their overall IT costs low by housing their server infrastructure on-premise. Talk about covering all the bases! Moving forward, we'll continue to embrace the digital transformation and leverage Office 365 further to make them more competitive and productive in today's fast-paced business world.

If your business is in need of a technological makeover which will allow you to be more competitive and productive, don't wait until it's too late. Contact us right away for a free network assessment and together we can come up with a technological roadmap that will help you accomplish all your IT goals!

Experience the full weight and expertise
of a highly specialized IT company
watching your back.

About GoComputek

GoComputek was founded in January of 2005 with a long-term vision of being a new kind of IT company. A company ready to meet the new and complex technological challenges of our era. A company with a strong commitment to customer service, transparency, innovation and technological excellence. A company who 16 years later is still living up to that vision every day in a bold way. Since then our commitment to IT excellence has only grown in size and scope and so has our company. Over the years, GoComputek has slowly grown to what it is today–a fully mature managed services and cloud services provider that services over 300 endpoints and growing.

For more than 16 years now, GoComputek has been meeting and exceeding customer expectations, in both large and small business environments alike, across all of South Florida. With a special focus on security, efficiency and reliability, we have worked hard to be the best at what we do so that our customers can be the best at what they do. Perhaps what distinguishes us the most from our competition is our ability to adapt to less than ideal circumstances while maintaining a strong commitment to our customers’ success. When failure is not an option, ingenuity is key and our team is up to the challenge.

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