Never Been Down

Stories from the GoComputek Team

Abe Lopez, Vice President- SIW Solutions
We've partnered with GoComputek for over 15 years for all of our IT services and technology needs and whenever we tell other people that our IT systems have never been down, not once during that time, no one ever believes us. I think those kinds of results speak for themselves. We have the utmost trust and confidence in GoComputek and you should too.


Managed Services




Never Been Down

SIW Conference Room

SIW Solutions is one of South Florida’s premier manufacturers of Impact Windows and Doors. Over the last 15 years, their brand has become synonymous with high-quality and innovative products in the impact windows and doors business. It is not uncommon to see home owners, contractors, dealers, competitors and suppliers from all throughout the state, other parts of the country and even outside of the US visiting their 5,000 square foot state-of-the-art showroom in Delray, Florida. With such a strong reputation for making some of the finest high-impact products in the industry, SIW’s commitment to quality and customer service is not optional. They need a strong technology partner to ensure operations and manufacturing go uninterrupted. For the last 15 years, we’ve been proud to be that technology partner.

We already know that SIW builds great windows. Building great IT systems is not so dissimilar in the sense that if you purchase the right products and use them as intended you will get the desired outcome 99.999 times out of 100. There’s always that .001 percent of error that we can do nothing about except mitigate it with smart and redundant systems. However, that percentage of error grows when you use cheap parts or begin to neglect the intended use. If our client’s systems are rarely down, it’s because we’re committed to using industry-leading hardware and following best practices whenever possible. It is also because we care and do everything in our power to keep it that way.

What does it really take to build an IT system that never goes down? Such a level of IT excellence understandably requires good hardware and a deep sense of knowledge and skill. However, many intelligent and gifted technicians who use only high-end products still see their systems fail at times. So what then? Commitment and humility for certain. Two of the most indispensable characteristics of an IT tech are a their will to follow through and the sincere awareness of their limited knowledge. It requires a lot of discipline to consistently follow best practices and a sincere humility to make sound and thoroughly researched technological decisions, especially when it comes to the purchasing of new equipment and software and the implementation of technologies that will have lasting effects.

with the GoComputek Team

What is unique about the customer relationship with SIW Solutions?
Because SIW is a manufacturing company, every second counts. Every second their system is down means there is a factory line or two (or all) that are not producing windows and doors. Imagine 200+ employees sitting around doing nothing while their IT team is trying to figure out the source of a problem. That's clearly not good for business. They are also located 50 miles north of our headquarters. Meaning if their system goes down it's going to be an hour before we can make it out there. Talk about working under pressure! However, with a little bit of clever thinking and some smart system redundancies in place, we can proudly say that SIW's systems going down has never been a problem for us in over 15 years! Kudos to our team for making it possible! If your IT system is consistently going down or acting up, or if you just want more from your IT services provider, please don't hesitate to contact us for a free consultation.
What industry-specific solutions has GoComputek brought to SIW Solutions?
Given many of the industry-specific challenges faced by manufacturers, GoComputek played a crucial role in making sure SIW's IT systems never failed and strategic redundancies were in place to avoid disruption along any step of the manufacturing process. Beginning with hardware, we made strategic purchases to ensure longevity and quality of parts. We always prioritized security and a strong network infrastructure at the factory floor level so that our manufacturing computers would be protected in the event of a breach or infection. Lastly, we kept everything up-to-date and running smooth with our proactive maintenance plan.
What is on the horizon for SIW Solutions?
SIW has always been a forward thinking company. Now that they are a part of the Marvin family of companies they undoubtedly have a lot of great and exciting things prepared for this year and beyond. Unfortunately, there's not a whole lot more we can tell you on the subject but we can say that we're excited to be partnered with SIW during this exciting time and we look forward to the many great things to come as we build on our 15+ year relationship of trust and mutual appreciation.

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About GoComputek

GoComputek was founded in January of 2005 with a long-term vision of being a new kind of IT company. A company ready to meet the new and complex technological challenges of our era. A company with a strong commitment to customer service, transparency, innovation and technological excellence. A company who 16 years later is still living up to that vision every day in a bold way. Since then our commitment to IT excellence has only grown in size and scope and so has our company. Over the years, GoComputek has slowly grown to what it is today–a fully mature managed services and cloud services provider that services over 300 endpoints and growing.

For more than 16 years now, GoComputek has been meeting and exceeding customer expectations, in both large and small business environments alike, across all of South Florida. With a special focus on security, efficiency and reliability, we have worked hard to be the best at what we do so that our customers can be the best at what they do. Perhaps what distinguishes us the most from our competition is our ability to adapt to less than ideal circumstances while maintaining a strong commitment to our customers’ success. When failure is not an option, ingenuity is key and our team is up to the challenge.