GoComputek Blog

All about Gocomputek

Customer Service for MSPs

A wooden block that reads "A Satisfied Customer Is The Best Business Strategy of All"

Customer service is the heart of most businesses. You cannot receive a service without getting a request for feedback on your experience. Every business is trying to improve their customer service process because they know that they are not the only company offering a particular service. Managed service providers (MSPs) are no different. As a premier MSP in Miami, we understand that customer service is of the utmost importance to keeping our customers and attracting new ones. At GoComputek, we offer a service experience that is professional, personal, and proven.


Our team of technicians is quick, reliable, and knowledgeable. Whatever their issue, our customers can expect a quick response. We know that our customers rely on us to accomplish their goals, so we make responding to their requests our top priority. Our techs are also available 24/7. We pride ourselves on being there for our customers whenever they need us. We meet their challenges with a range of skills that include network administration, server administration and specializing in Microsoft 365.


Because so many of our customers have been with us for over ten years, we have learned the ins and outs of their day-to-day functions. As a result, we are able to offer support that caters to their industry, their needs, and their timetable. All of our customers are on scheduled maintenance tracks. Meaning that we know when they will need to upgrade their hardware, their software and when their current IT solutions need revisiting. For example, when one of our long-standing clients reached a certain level of productivity, it became evident to us that it was time to migrate to the cloud. Rather than presenting a unilateral option, we began strategizing with our customer what the process for migrating would look like. We don’t just work for our customers; we work with them in a personal, hands-on way.


Our track record reaches back to 2005. Our team of technicians has a combined total of 25 years of experience in the IT field. We have built networks from the ground up. In addition, we have expanded existing networks for growing businesses. More recently, we built a multi-server data center for a HIPAA-regulated customer. In short, our portfolio spans a long list of complex projects and maintenance for a variety of industries.


It is our privilege to be in the business of helping other businesses thrive. We are part of the hidden engine that drives the train of our customers’ success. Our customer service model ensures that our customers enjoy as close to a seamless IT experience as possible. Problems will always arise; but, our service goal is for our customers to have zero down time. So far, we’ve been able to reach that goal. If your company needs help meeting their IT goals, give us a call. We would like to help you reach your goals too!

Related posts

26 May. 2021

Information Technology makes the world go round, but it can also teach you about life. Our Office Manager shares some parting wisdom about what she's learned working in IT.

26 May. 2021

Microsoft Teams is an interactive communication system that is a viable option for your business's telephony needs. Find out more here!

8 Apr. 2021

Information Technology continues to change the way people do everything. From business, to healthcare to education, every aspect of human endeavor is constantly shifting according to developments in technology. Manufacturing is no exception. The future of manufacturing is digital, automated, and full of possibilities.